I knew I was taking a risk when I ordered this seat, because it was new on the market and the company had a Better Business Bureau rate of D-. This seat did not work. First, had to by a T adapter and hose because the ones provided did not fit my 3/8" NPT water valve. After going through a lot of hassle, finally had water and electricity to it. I could get the deodorizer fan and seat heat to come on, but the wand would not extend. I did not call the company about this because when I called them for advise on how to get the rubber bushings into the seat mounting holes, they had me text pics to the rep. The rubber bushing fit very tight and the users manuel did not explain anything about it. He told me he did not know much about this product because it is new, and suggested I call a plumber. Also, the seat, even though elongated, does not work of me. All the workings in the rear make you sit farther forward on the seat. Might be ok for children or small adults but not for me. So even it it had worked, I would not like it. Maybe a real bidet would be fine, but a bidet toilet seat is a no go. I will say that Amazon's return service and refund was superb. I give Amazon 5 stars, but this bidet seat deserves zero stars.